FAQs



Olitian Album Guarantee


Our products are guaranteed for 3 years against all defects in workmanship. However, it does not apply to damage caused by normal wear, misuse or accidental damage. We have quality control checks at every critical stage to ensure quality. We check at completion of printing, after binding or assembly, and prior to shipping.





Production Times


Flush Mount Albums and Boxes will be despatched within 3 to 4 weeks and frames and Canvas will be despatched within 2 weeks of receipt of deposit respectively.





Sample Discounts


We offer a 30% discount on all products to be used as samples and not for re-sale (except for re-touching services and USBs). Samples will be marked as such.





Colour Management


We calibrate our printers for each type of paper and canvas regularly to ensure printing quality. It is your responsibility to calibrate your monitor.  We recommend that photographers calibrate their monitors once a month.






Printing and Binding


As we do all of our printing and binding in-house, we do not accept prints from other sources. The quality offer inkjet print is of the highest standard.



Payment


After submitting your order online, we will send you an Order Confirmation via email. The invoice will be emailed to you within 12 hours. A 40% deposit must be paid prior to commencement of work on all orders. The balance must be paid within 3 days of receipt of products. Payment must be made into the following bank account:


Bank: Commonwealth Bank

Account Name: OLITIAN PTY LTD

BSB: 063109

Account no.: 11433791

Please email your remittance to ethan.z@olitianalbum.com.au once your payment has been made.





Drop-Shipping


We offer drop shipping. Simply add the shipping address at the checkout page. Invoices will be sent by email and will not be included with the shipment. Packing will be appropriate for the product so as to avoid damage.




Price Promises 


If after your purchase of any of our products from Olitian Album, you find the same quality product available for purchase available on any Australian website and marketed to consumers in Australia, and operated by a company with an active ABN/ACN, we will match the price.